Warranty and returns
Handled from your phone. Answered by a person.
No service centre. No repair shop. No queue at a counter. If a Stuffcool product develops a fault inside its warranty, you message us and we take it from there.
How a warranty claim works
1. WhatsApp us on +91 88797 58984.
2. Send proof of purchase. Bought from stuffcool.com? Your order ID is enough. Bought anywhere else? Send the invoice. We validate your purchase and your warranty period from this invoice, so please check you are sending the right one.
3. Send a short video that clearly shows the problem. This is the step that decides the claim, so show the fault happening rather than describing it.
4. We ship a replacement and collect the faulty unit from the same address.
If your pin code has no reverse-pickup service, we will arrange collection from a nearby serviceable pin code. If that is not workable either, you ship the product to us and we will tell you exactly where to send it.
Real people, real hours
There is no AI answering our support. Every query and every ticket is read and answered by a person on our team.
Monday to Friday, 10am to 6pm. Saturday, 10am to 4pm.
That means a reply sometimes takes a few hours instead of a few seconds. We think a person who can actually solve the problem is worth the wait.
What the warranty covers
6 months from the date of purchase, against performance and manufacturing defects.
Extend it free to 12 months by registering your product at stuffcool.com/pages/product-registration. It takes a minute, and it means we can find your purchase later without an invoice.
The built-in cable is covered. A cable that fails because of a manufacturing defect is covered for the full warranty period, exactly like any other part of the product.
Replacement units carry 6 months of warranty from the date of replacement. That period cannot be extended.
What the warranty does not cover
Warranty covers performance and manufacturing defects only.
It does not cover physical damage: scratches, dents, cracks, broken ports, or a cable damaged by pulling, twisting, crushing or cutting. It does not cover liquid damage, or a product that has been opened or repaired by anyone other than us.
If you simply don't like it
Honestly, we would rather not get to this point, and not because of the money. Tell us what you actually need the product to do and we will tell you which one does it, or tell you that none of ours does. That conversation solves the problem better than a return does.
But if you have had that conversation and the product still isn't right for you, that's fair.
Tell us within 14 days of delivery and we will refund you 100%, provided the product is unused, in original condition, in its original packaging and with all accessories. Refunds go back to the original payment method within 7 business days of the product reaching us.
Refunds apply to purchases made on stuffcool.com. If you bought from Amazon, Croma, Reliance Digital or a retail store, we can arrange a replacement under warranty, but a refund has to come from where you bought it.
Questions
WhatsApp +91 88797 58984 or use the contact form at stuffcool.com/pages/contact.